Shipping & Returns
Shipping Rates and Options
Current Shipping Specials:
FREE SHIPPING on orders of $150.00 or more applies to product purchases shipped via Ground to the lower 48 states from RvSupplyWarehouse.com, and excludes international orders.
General Shipping Information:
We do our very best to get your order shipped to you as quickly as possible. Items that are in-stock in our warehouse are usually shipped within 24 hours. Items shipped from the manufacturer or distributor generally take longer depending on the manufacturer/distributor and their policies. In all cases you will receive a confirmation e-mail with a tracking number as soon as your order ships.
Times for delivery listed below are provided as a guideline only. Actual delivery times may vary based on location. The guideline takes into consideration the processing of your order, verification, packaging, preparation and pick up. We do our best to get your order to you as fast as possible but can not guarantee delivery times.
Some items within the same order may ship in separate packages and therefore may show a different status and/or shipping method. From the time you receive your shipping confirmation email, please allow 24-48 hours for your order status information to be available on the carrier's website.
If you have any questions please call our Customer Support team at 1 (937) 500-7331.
Notes:
- UPS and Fedex will not deliver to P.O. Boxes. If you have a P.O. Box and a street address, please provide both on your order.
- Most orders are shipped by UPS or Fedex Ground. However, some items are too large or too heavy to ship by USPS, UPS or Fedex Ground, such as awnings or air conditioners. Some items, such as refrigerators, contain hazardous materials that UPS cannot ship ground. These items must be shipped by FREIGHT. The items that must be shipped by freight are so noted on the item page.
- We're sorry, but we currently do not offer overnight / next day delivery.
Within the continental US:
If your order with RV Supply Warehouse is $150.00 or more: FREE ground shipping
If your order is under $150.00: Flat $11.99 shipping and handling charge (ground). This is regardless of number of items or weight.
Most orders are shipped by UPS or Fedex Ground. However, some items are too large or too heavy to ship by UPS or Fedex Ground, such as tailgates or generators. Some items, such as refrigerators, contain hazardous materials that UPS cannot ship ground. These items must be shipped by FREIGHT. The items that must be shipped by freight are so noted on the item page.
A UPS or Fedex Ground order will be delivered to your home or business. Orders under $200 may be left without a signature, while larger orders will need to be signed for unless other arrangements have been made.
Alaska/Hawaii:
Free Shipping is not available to these areas.
If your order is less than $150.00, your shipping charge will be only $19.95.
If your order is $150.00 or greater but less than $300.00, your shipping charge will be $29.95.
If your order is $300.00 or greater or cannot ship via USPS, please contact RV Supply Warehouse Customer Service for a shipping quote. Please include the items and quantity you are considering purchasing, along with a complete shipping address.
Orders will generally ship via US Postal Service or Freight (ground/ocean). Shipping times can be up to 21 days.
Puerto Rico/APO/FPO (USPS Shipping Method Only):
Free Shipping is not available to these areas.
If your order is less than $150.00, your shipping charge will be only $19.95.
If your order is $150.00 or greater but less than $300.00, your shipping charge will be $29.95.
If your order is $300.00 or greater, please contact RV Supply Warehouse Customer Service for a shipping quote. Please include the items and quantity you are considering purchasing, along with a complete shipping address.
Orders will generally ship via US Postal Service or Freight (ground/ocean). Shipping times can be up to 21 days.
Outside the United States:
Free shipping does not apply to orders being shipped outside of the continental US.
Contact RV Supply Warehouse Customer Service, for a shipping quote. Please include the items and quantities you are considering purchasing, along with a complete shipping address.
Expedited Shipping:
Most of our items are in stock and will arrive within 5-7 working days after placing your online order for delivery with the continental US. In fact, since we ship from warehouses throughout the country, many ground shipments arrive within 2-3 days. Online order updates are now available in "My Account" and tracking numbers are provided as soon as possible (on our site and via email).
There is a $50 minimum shipping charge to all rush shipments. Please email us at customerservice @ rvsupplywarehouse.com or call us at 419-516-4202 prior to placing your order. Please do not place an online order requesting expedited shipping prior to contacting us; our orders are processed electronically before our Customer Service Department would have the opportunity to note that expedited shipping has been requested.
What is your Return Policy?
If you wish to return an item, you must contact us within 30 days from the delivery date. To initiate a return, please visit Your Account to select the items you need to return. We will then review the form and email you an RGA (Return Goods Authorization) Number for the return, along with further instructions.
All returns must have our issued RGA Number printed on the shipping label.
Packages lacking an RGA Number will be refused by our Receiving Department.
Items eligible for return must be new, unused and contain all original product packaging and accessories.
All returns will incur a restocking fee (up to 20% of the price of the product); the original shipping costs will not be refunded. (Similarly, if you returned an item to a brick and mortar store, you would not be reimbursed for the cost of gas, nor the wear and tear on your automobile). In addition, the return shipping costs will be at the expense of the customer.
The only exception to this: if we ship an order in error (wrong item, wrong size or color), or an item arrives damaged or defective, we will either replace the item or give you a full refund. We will also arrange a UPS Call Tag to have the item picked up at your address and return it to us at our cost.
Damaged items: must be reported within 7 days of the delivery date. This includes items that arrive damaged or are missing parts. Please check all packages as soon as they arrive to make sure that no damage has been incurred during shipment and that all parts are included. Freight items: Please fully inspect the merchandise prior to accepting the shipment.
If you wish to return an item for a similar item, or for a different size, color, etc., it must be handled as a separate transaction. You may return the item you have, based on the Return Policy outlined here, then order the new item on our Web site.
Gift Certificates and E-Gift Cards cannot be returned.
Refused shipments will incur a 20% restocking fee with no credit for shipping charges.
"Special Order" Items cannot be cancelled once an order is placed. Special Order Items are so noted on the Web site. We will consider returning a Special Order item on a case-by-case basis; it will be subject to the shipping policies outlined here.
We will refund your account after product is received and inspected. Keep in mind, it can take up to 45 days for your Financial Institution to process the refund so that it registers on your credit or debit card account.