Help Center / FAQ's

Have a Question about RV Supply Warehouse?

How do I reach Customer Service?

How easy will it be to install the product I order?

What is your Price Match Policy?

What are your Shipping Charges?

What is your Return Policy?

What are Special Order items?

Will I be charged Sales Tax?

How soon will my order ship?

How do I track my order?

The charge item on my credit card statement does not show "RV Supply Warehouse".

Can you send me a catalog?

Canadian billing address?

How do I reach Customer Service?

We, at RV Supply Warehouse, are making every effort to list as much information as possible concerning the products we offer on the Web site to help our customers make an informed purchasing decision. However, if you have questions, please contact us using one of the following methods:

Via Email

customerservice @ rvsupplywarehouse.com

Email is the fastest, best way to get your question answered. It allows us to fully investigate your questions and concerns. The result is more complete information to you.

We can send additional pictures and links to charts, instructions, etc., if applicable.

If you're having trouble locating a particular product on our site, we can point you right to it with a direct link to the product.

Most importantly, email is efficient and accurate, thereby helping to keep our prices low!

Please include your phone number in your email message, so that if we do feel the question is best answered over the phone, we can contact you. As we have a worldwide customer base, please be sure to include where you are located, so that we may contact you at an appropriate time of day.

Via Phone

419-516-4202 (International)

Via Mail

Brock's RV Supply Warehouse

1978 Havemann Road, #127

Celina, OH   45822

 

Back to Top

How easy will it be to install the product I order?

Installation/Assembly Degree of Difficulty:

As you shop, check the product's "Degree of Difficulty". If you know that you are not handy or do not want to deal with anything that needs assembly, stick to items showing only 1 wrench or maybe 2. If you know your ability and willingness is higher, consider all products up to 4 or even 5 wrenches.

You decide what you can handle!

1 wrench

Ready to use out of the box. No assembly required.

2 wrenches

Not completely assembled or needing a screwdriver to install. Relatively simple procedure that anyone reading instructions can do.

3 wrenches

Simple tools required and "handyman" attitude.

4 wrenches

Significant time required along with "mechanic" skills. Follow instructions scrupulously. Tighten bolts as required, test for leaks, test operation. Make sure it's safe.

5 wrenches

Professional installation is recommended. Special tools/expertise may be required. Tapping into gas lines or 110 v. power systems may be involved.

Back to Top

 

What is your Price Match Policy?

Here at RvSupplyWarehouse.com, we strive to get you the best deals possible on your favorite RV accessories, RV supplies, and RV equipment.  If you see an in stock and identical (size, color, model, and year) item being sold by a competitor for less,* we’ll match it! Just Email RV Supply Warehouse within 72 hours of placing your order.  Let us know your order number and where you saw the lower price, and we’ll refund you the difference.  Real easy, real nice.

*Must be a US-based competitor and item must be in stock at competitor’s site.  Competitor price is considered the final price after tax and shipping.  Prices found on auction and flash-sale sites are not eligible.

Back to Top

 

What are your Shipping Charges?

Within the continental US:

If your order with the RV Supply Warehouse is $150.00 or more: FREE ground shipping

If your order is under $150.00: Flat $12.95 shipping and handling charge (ground). This is regardless of number of items or weight!

Most orders are shipped by UPS. However, some items are too large or too heavy to ship by UPS, such as tailgates or generators. Some items, such as refrigerators, contain hazardous materials that UPS cannot ship ground. These items must be shipped by FREIGHT and will incur a $45 freight charge. The items that must be shipped by freight are so noted on the item page.

A UPS order will be delivered to your home or business. Orders under $200 may be left without a signature, while larger orders will need to be signed for unless other arrangements have been made.

Alaska, Hawaii, or U.S. Protectorates (American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.):

Free Shipping is not available to these areas.

If your order is less than $150.00, your shipping charge will be only $19.95.

If your order is $150.00 or greater but less than $300.00, your shipping charge will be $29.95.

If your order is $300.00 or greater, please contact RV Supply Warehouse Customer Service for a shipping quote. Please include the items and quantity you are considering purchasing, along with a complete shipping address.

Orders will generally ship via US Postal Service or Freight (ground/ocean). Shipping times can be up to 21 days.

Outside the United States:

Free shipping does not apply to orders being shipped outside of the continental US.

Contact RV Supply Warehouse Customer Service, for a shipping quote. Please include the items and quantities you are considering purchasing, along with a complete shipping address.

Expedited Shipping:

Most of our items are in stock and will arrive within 5-7 working days after placing your online order for delivery with the continental US. In fact, since we ship from warehouses throughout the country, many ground shipments arrive within 2-3 days. Online order updates are now available in "My Account" and tracking numbers are provided as soon as possible (on our site and via email).

There is a $50 minimum shipping charge to all rush shipments. Please email us at customerservice @ rvsupplywarehouse.com or call us at 419-516-4202 prior to placing your order. Please do not place an online order requesting expedited shipping prior to contacting us; our orders are processed electronically before our Customer Service Department would have the opportunity to note that expedited shipping has been requested.

Back to Top

What is your Return Policy?

If you wish to return an item, you must contact us within 30 days from the delivery date. To initiate a return, just sign-in to your account to view your orders and choose the items you wish to return.  We will then review the form and issue you an RGA (Return Goods Authorization) Number for the return, along with further instructions.

All returns must have our issued RGA Number printed on the shipping label.

Packages lacking an RGA Number will be refused by our Receiving Department.

Items eligible for return must be new, unused and contain all original product packaging and accessories.

All returns will incur a 20% restocking fee of the price of the product; the original shipping costs will not be refunded. (Similarly, if you returned an item to a brick and mortar store, you would not be reimbursed for the cost of gas, nor the wear and tear on your automobile). In addition, the return shipping costs will be at the expense of the customer.

The only exception to this: if we ship an order in error (wrong item, wrong size or color), or an item arrives damaged or defective, we will either replace the item or give you a full refund. We will also arrange a UPS Call Tag to have the item picked up at your address and return it to us at our cost.

Damaged items: must be reported within 7 days of the delivery date. This includes items that arrive damaged or are missing parts. Please check all packages as soon as they arrive to make sure that no damage has been incurred during shipment and that all parts are included. Freight items: Please fully inspect the merchandise prior to accepting the shipment. Once you accept and sign for it, it cannot be returned for ANY reason.

Defective items: must be reported within 30 days of the delivery date. After 30 days, the items falls under the manufacturer's warranty and the customer (you) must contact the manufacturer for repair/replacement.

If you wish to return an item for a similar item, or for a different size, color, etc, it must be handled as a separate transaction. You may return the item you have, based on the Return Policy outlined here, then order the new item on our Web site.

Gift Certificates and E-Certificates cannot be returned.

We strive to process and ship all orders as soon as possible. Therefore, once an order has been placed, it cannot be cancelled. You may choose to return it, subject to the shipping policies outlined here.

Refused shipments will incur a 20% restocking fee with no credit for shipping charges.

"Special Order" Items cannot be cancelled once an order is placed. Special Order Items are so noted on the Web site. We will consider returning a Special Order item on a case-by-case basis; it will be subject to the shipping policies outlined here.

We will refund your account after product is received and inspected. Keep in mind, it can take up to 45 days for your Financial Institution to process the refund so that it registers on your credit card.

Back to Top

What are Special Order items?

Special Order items are products that are not kept in stock and/or manufactured to your specified size or custom color, etc. Upon receiving your order, we deliver your specifications to the manufacturer who specially produces your item. This will result in extra processing time, usually 2-3 weeks.

Back to Top

Will I be charged Sales Tax?

Because we have only one physical location (warehouse), located in Mercer County, Ohio, we collect Ohio sales tax for orders shipping to an Ohio address only.  So, if you do not ship your order to Ohio, you will incur No Sales Tax when you shop with RV Supply Warehouse.

Back to Top

How soon will my order ship?

Most orders are processed and ready for shipment within 24-48 hours. Shipping times range from 1-5 days. Therefore, most orders will be received within 2-7 days from placing an order online. Orders shipped outside the continental US will incur a longer shipment time, which will be addressed when your shipping quote is provided.

Please remember that the above timeframe is for working days, and does not include Saturdays, Sundays, or holidays. "Special Order" items can take an additional 2-3 weeks for delivery.

When we discover that any items on your order are Backordered, we will inform you by email immediately, along with an estimated ship date.

Freight shipments are arranged by our distributors, so it is difficult to estimate a delivery date. Please be sure to include a daytime phone number, so the freight company can contact you to arrange delivery.

Back to Top

How do I track my order?

If your order is shipped from our warehouse, you will be receiving an email from UPS with the tracking number. This email will be generated as soon as the tracking number is assigned to your order. However, UPS.com may not have record of the tracking number until later in the day. Therefore, if UPS.com does not recognize the tracking number, please try back later that evening or the next morning to check the status of your package.

Some orders are drop-shipped from our distributors or the manufacturer. Most send us an email with the tracking number when the order has shipped. We will then forward that tracking to you via email.

We do have some suppliers that do not provide us a tracking number email, so we do not have access to this information.

Back to Top

The charge item on my credit card statement does not show "RV Supply Warehouse".

Our merchant name is "Brock's, Inc." and that is what will show on your credit card statement and receipt.

Back to Top

Can you send me a catalog?

Brock's RV Supply Warehouse has gone Green! Plus, we are dedicated to saving you money. You would not believe how many trees and money we, with your help, are saving by presenting our products to you here, in this online catalog. Thus, there is no printed catalog.

Other advantages of shopping with us include learning of new products really fast, prices are up-to-date, up-to-the-minute order updates available, and the ability to send e-gift-certificates immediately. So, enjoy our gas-saving shopping solution!

If you cannot find a particular item on our Web site, please do email us at customerservice @ rvsupplywarehouse.com, providing as much detail about the product as possible. We can then let you know if we can obtain it for you.

Back to Top

Canadian billing address?

Do you have a Canadian billing address?  You can ship your order to your U.S. location if you are paying with Paypal!

Helpful tips for how to checkout using our secure checkout for U.S. shipping locations:

1. If you don't yet have a Paypal account, you may go to paypal.com and set-up your paypal account first or, at the end of our checkout process, you will be directed to Paypal's Web site where you can set-up your new paypal account or use your existing account to pay.

2. Fill in the rest of page choosing "Paypal" as your payment method.

3. You will be redirected to sign-in at Paypal.com after you have confirmed your order details at step 4 of 4.

Back to Top